Privacy Policy -

Last updated: November 2025

1. Introduction

This Privacy Policy explains how Bridges Cleaning & Hygiene Services collects, uses, and protects your personal information when you use our services or contact us through our website.

Company Details:

Company Name: Bridges Cleaning & Hygiene Services
Address: Unit 3 Midfield Drive Business Park, Dunniker Business Park, Kirkcaldy, KY1 3LW, United Kingdom
Phone: 01592 652299
Email: info@bridgesclean.com

2. Information We Collect

2.1 Personal Information

When you contact us or use our services, we may collect:

Name and contact details
Email address and phone number
Business information (company name, address, type of premises)
Property access information
Communication preferences
Billing and payment information

2.2 Website Usage Data

We may collect:

IP address
Browser type and version
Pages visited and time spent
Referring website
Device information

3. How We Use Your Information

We use your personal information to:

Provide cleaning services as requested
Communicate about your service requirements
Process quotes and invoices
Improve our services
Comply with legal obligations
Send service updates (with your consent)

4. Legal Basis for Processing

We process your personal data under:

Contract performance - to provide cleaning services
Legitimate interests - to operate our business and improve services
Legal obligation - to comply with health and safety and tax requirements
Consent - for marketing communications (you can opt out at any time)

5. Data Sharing

We do not sell your personal data. We may share your information with:

Our employees and subcontractors (to deliver services)
Professional advisors (accountants, lawyers)
Regulatory authorities (if legally required)
Payment processors (to handle transactions)

All third parties are required to keep your information secure and confidential.

6. Data Retention

We retain your personal data for:

Client records: 6 years after services end (for tax and legal purposes)
Enquiry data: 2 years if you don't become a client
Marketing data: Until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate information
Erase your data (in certain circumstances)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time

To exercise these rights, contact us at info@bridgesclean.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data including:

Secure servers and encrypted connections
Access controls and staff training
Regular security reviews
Confidentiality agreements with employees and contractors

9. Cookies

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Bridges Cleaning & Hygiene Services Unit 3 Midfield Drive Business Park Dunniker Business Park Kirkcaldy KY1 3LW

Phone: 01592 652299 Email: info@bridgesclean.com

12. Complaints

If you're unhappy with how we've handled your personal data, you can complain to the UK Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113